The best part of technological advancements come with competitive options created for all kinds of businesses. Many people cannot afford expensive hardware or software to handle their daily operations.
However, they do not want to upset their customers because of inadequate, slow support. A great solution for this issue is opting into the services of a Call Center or Live Chat Platform.
Even though call centers may sound expensive, the following options can be checked out for free and have cheaper premium options.
Proonto is one of the best possible recommendations for anyone trying to set up live sales support at an affordable rate. The benefits include directing customer transfer to a sales agent or professional help, so the only cost associated is staff pay. The program has the advantage of easy integration with Desk, Zendeck, and the eCommerce platform. There is only one disadvantage of requiring staff for operation. If you are unable to fulfill the staffing need on your own, Proonto provides a staffing service with a $10/hour fee for their help.
Freshdesk is an all-in-one program that provides great live chat software, a phone service, and email support which is easy to work with for new entrepreneurs. Chat sessions can be turned into customer service tickets. Chat transcripts let you know the problems which customers are running into most often. However, customizable features are missing in many aspects of the platform which can be viewed as a negative feature. Nonetheless, it is still one of the preferred choices for customer care.
Those who are only looking for live chat services should try this software. Like a specialist, it covers many areas of live chatting such as real time visitor monitoring, offline messaging system, and making sure that users are queued. Handling multiple chats will become easy and efficient. The software provides a quick peek at what the customer is typing to prepare you in advance. Some downsides of the program include lacking features of a total customer support package and the price tag for continuous usage.
Livezilla is a software with a lot of options, even in the free trial mode. The program’s good aspects include easy chat forwarding, seamless emailing transcripts, a variety of designs to choose from, and a suggestion and search window for quick search. Some common inconveniences with the software include manual updates and the PNG format for pictures, but overall Livezilla is recommended by many.